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Have questions about enrolling in a class? Launching an online course? Suggestions or Feedback for FAQs? Our team at COR Learning is here to help!

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FAQs

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How to? Find the topic, select the question link, and it will direct you to the answer. Check out the matching question & answer icons for more information on each topic.  

Hint: To the left User Guides & Videos (Coming soon) with more details. 

 


Answer: To login please follow these steps:
  • Visit our website email http://corlearning.rc-hr.com/training-login 
  • Select the COR Learning Center Login Now link
  • Select County Employee to login
    • Username- County E-mail address (Example: username@rivco.org)
    • Password- Use your current desktop password

Answer: County of Riverside employees would need to contact their Human Resources department to make updates to their profile, the COR Learning Center and COR Learning Online both receive all profile content from PeopleSoft, therefore, changes must be made in PeopleSoft by Human Resources. 

If you are not a County Employee with an Employee ID, please contact CORLearning@rivco.org

Answer: Once you've logged into the COR Learning Center you will see a section labeled Timeline, under this header you will see all classes you're currently enrolled in. You may also select Training Schedule on the dashboard and then Current/Upcoming, which will show a list of your Ongoing Activities. 

Answer: Once you've logged into the COR Learning Center:

1. Click Training Transcript in the left navigation pane of the Dashboard

2. Click on Date Range (or Start/End Date) to select a year or date to filter the training records  (Select All to view entire training records)

3) You can select Export to PDF and File to view/print Training Transcript

Answer: Operations staff at COR Learning Center can perform limited, preliminary troubleshooting of technical questions with our classes. If the issue appears to be unrelated to our systems, you will be referred to your department’s IT team for further assistance. 

Answer: It is important to check your email at least 1-2 business days in advance of a live webinar to ensure you have received either an email or an Outlook invitation with access instructions. Email CORLearning@rivco.org no later than 1 business day before your training if you have not received access instructions.

On the day of your training, please make sure you can sign in to the webinar site at least 30 minutes before class begins; call us immediately at 951-955-3255 if you need assistance.

To avoid a “No Show,” you must notify us that you need assistance prior to the start of a live webinar.  Each employee must be signed in individually and have a telephone available for audio to participate in and receive credit for a webinar; employees may not “share” a computer.

Answer: Your Training Transcript will show the most recent completion of courses you have attended. If you have taken a course more than once, you may click on the course title, then click on Attempt History to view prior completions. If you believe a class should be on your COR Learning transcript and it is not listed, please email us at CORLearning@rivco.org for further assistance. 

Answer: Once you've logged into COR Learning Center, you will see a section labeled "Completed Certifications".  This list contains the mandatory classes you are have completed. You may also view your classes by selecting Training Schedule and filter by Completed status. Please refer to the Mandated Training list to compare the classes that are due to what has been completed.  

Answer: Managers/Supervisors have access to view employees who report directly to them, as designated in PeopleSoft.

Once you've logged into COR Learning Center:

1.       Click the down arrow next to Supervisor Options in the left navigation panel.

2.       Click Enrollments to see a list of your employees’ current class enrollments.

3.       Click Learners to access enrollments and/or training transcripts by individual employee name.

 Any changes in reporting of staff should be made through your Human Resources representative.

Answer: Full reports on your staff’s, unit's or department’s training activity may be obtained by contacting your Human Resources Services Team.

Answer: If you have completed a 2-hour Management Harassment Prevention training within the past two years, please forward us a copy of your certificate or other official record of completion to at CORLearning@rivco.org. We will review the certificate and update your training history accordingly. 

Answer: We offer Organizational Development, Online Learning, Training & Events, COR Academies, and Certificates, Degrees & CEUs. Check out our Products & Solutions webpage by selecting the following link http://corlearning.rc-hr.com/Products-Solutions.

Answer: Retirement Workshops are an optional resource available to help you plan for the future. COR Learning Center can assist you with enrollment and logistical questions about workshops. If you have specific questions about your retirement savings plan, please contact the Benefits Department at benefits@rc-hr.com or 951-955-4981.


Answer: To enroll in the any of the Academies you must complete each of the following: 

  1. Complete, print, and sign the Authorization to Attend Academy form.
  2. Your Manager/Supervisor must sign the authorization form.
  3. Fax or Email the completed form to:
    Email: CORLearning@rivco.org
    Fax: 951-955-9727 

You will receive an email confirmation for each of the Academy classes upon receipt of your completed authorization form.

See additional details about COR Learning Center’s Academies

Answer: Select the following link at http://corlearning.rc-hr.com/academies for more information. 

Find out how to apply for graduation: Select the academy that you participated in, find "Requirements for Certification" list and it provides the required list of completed courses and the graduation application.  

 

Answer: You will receive an email confirmation for each of the Academy classes upon receipt of your completed authorization form. Some courses are only offered within an Academy. Courses available individually can be searched within the library on COR Learning Center under the Career and Personal Development category. Please login at http://corlearning.rc-hr.com/training-login to view the courses.   

Answer: New class offerings are added periodically based on demand and/or availability of seats. If a class you are interested in is full, please check our website regularly; seats are opened for enrollment when cancellations are received. 
Answer: Yes, if you are completing an online course you will get a completion notification automatically. If you are attending an instructor-led training (webinar or in-person) you will receive a completion notification once attendance has been received and recorded.

Answer: “No Show” means there is no record of your attendance in a class. “Incomplete” indicates that you either left early from a single day class, or you were absent from one or more sessions of a multi-day class.

It is essential that you sign the roster each day you are in class, as this is the official record of your attendance. Instructors may not always be able to recall and verify your attendance if you forget to sign the class roster. When completing a webinar, the instructor must be able to see that you are signed in and you have answered any quizzes that are part of the training. For this reason, computers should not be “shared” when multiple employees in your department are taking a webinar.

Answer:  Yes, fees vary depending on the class.  Please review our Terms & Conditions for further details. 

Answer: All stand-alone classes must be cancelled at least seven (7) business days in advance. Please be sure to read and understand the Terms & Conditions before registering. If these criteria have not been met, you will need to email CORLearning@rivco.org to cancel your enrollment.

NOTE: Academies must be cancelled no less than 30 days prior to the first session, and cannot be cancelled online.

Answer: No, enrollments are not transferable. Please see more information on making up a missed class.

Answer: If you miss a County Mandated/Required Training, log on to the COR Learning Center and enroll in a future available date. Please review our Terms & Conditions for further details. 

Answer: Yes, classes can be paid for in cash or by check made payable to COR Learning Center. Payment must be received at least seven (7) business days prior to the beginning of class. COR Learning Center accepts payments made in person or mailed to us at: 3450 14th St, Suite 118, Riverside, CA 92501. Please contact CORLearning@rivco.org if you need to make alternative payment arrangements. 

Answer: COR Learning Center can assist you with enrollment and completion status questions for Behavioral Health classes. Information regarding course content, prerequisites or CE credits can be obtained from the RUHS Behavioral Health. For Prevention & Early Intervention (PEI) classes, please call 951-955-7155; for Workforce Education Training (WET) classes, call 951-955-7154.

Answer: Yes, once you have a Non-County ID you can register online for courses. If a fee applies, payment must be made in advance; please see payment information

Answer: Please email CORLearning@rivco.org and provide us with the following information:

1.            Your name

2.            Address

3.            Email address

4.            Home or cell phone number

5.            Company/Organization name

6.            Billing contact name and address

7.            Company/Organization phone number

 

Please request your Non-County ID a minimum of ten (10) business days before the class you are interested in attending. This will allow ample time for COR Learning Center to create your ID and notify you that you are ready to register online.