More Questions?

Have questions about enrolling in a class? Launching an online course? Suggestions or Feedback for FAQs? Our team at COR Learning is here to help! 

Contact us at 951-955-3255 or email us at corlearning@rivco.org.

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FAQs

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Hint: To the left User Guides & Tutorials/Video Guides with more details. 


Hello. We are here to help!  :)  

How to? Find the topic categories, select the question link, and it will direct you to the answer. Check out the matching question & answer icons for more information on each topic.  



Answer: To login please follow these steps:
  • Visit our website email http://corlearning.rc-hr.com/training-login 
  • Select the COR Learning Center Login Now link
  • Select County Employee to login
    • Username - County E-mail address (Example: username@rivco.org)
    • Password - Use your current desktop password
    Answer: When accessing your training from a computer lab or pod, you will want to make sure that you are accessing your individual training login. For best results, please see the following Options:
    • Option 1: Steps to log out: Select the Self Icon (at top left of the screen) & Select Sign Out
    • Option 2: You may clear the previous person's training login information, by clearing your web browser's cache, cookies, and history. Click here (page 1) for more information.  
    • Option 3: Set web browser's to automatically clear web browser's cookies. (May require admin privileges) Click here (page 2) for more information. 

      Answer: County of Riverside employees would need to contact their Human Resources (HR) department to make updates to their profile, the COR Learning Center and COR Learning Online both receive all profile content from PeopleSoft, therefore, changes must be made in PeopleSoft by Human Resources.                                                                                                                                                                                                                                                                                                                                                                Note: If you are temporarily off work (for example, Sick Leave, a Leave of Absence, etc.), you may not have access to login to COR Learning Center. For any questions regarding this, you should contact your HR department for more information. If you are not a County Employee with an Employee ID, please contact CORLearning@rivco.org.

      Answer: Once you've logged into the COR Learning Center, select Dashboard and there will be a section labeled To Do List. You may also select Training Schedule where you may filter the Activities by Current/Upcoming, Express Interest, Completed, Canceled, Waiting List or Pending Approval. 

      Additional Terms:
      1) A certification is a course that has a periodic update requirement
      2) ILT means Instructor-Led Training
      3) An ILT Course refers to the specific training course; an ILT Class refers to a particular date and time the Course is being offered
      4) Sessions are individual dates of a multi-day ILT Class
      5) An eCourse is conducted online, self-paced

      Answer: Once you've logged into the COR Learning Center:

      1) Click Training Transcript in the left navigation pane of the Dashboard
      2) Click Date Range (or Start/End Date) to select a year/date to filter training records  (Select All to view entire training records)
      3) You can select Export to PDF and File to view/print Training Transcript

      Answer: Operations staff at COR Learning Center can perform limited, preliminary troubleshooting of technical questions with our classes. If the issue appears to be unrelated to our systems, you will be referred to your department’s IT team for further assistance.

      Troubleshooting:

      • System Requirements: Internet Explorer version 11 or 12 and/or Google Chrome (Recommended)
      • Click here for how to clear web browser's cache, cookies, and history.  
      • Please note: If you leave a training in progress to do something else, the network connection will time out and you will have to begin again. This is not due to the Learning Management System, this is due to the network internet connection. Please plan a time when you can complete the training in one sitting without interruption to avoid this situation.
      • For further questions, please send screen captures of the issue to CORLearning@rivco.org (along with your web browser and version), so that we may best assist you.  
      Answer: It is important to check your email at least 1-2 business days in advance of a live webinar to ensure you have received either an email or an Outlook invitation with access instructions. Email CORLearning@rivco.org no later than 1 business day before your training if you have not received access instructions. 

       

      Note: Webinar access instructions may be sent via email by the instructor or facilitator; please check your spam folder so important communication is not missed; if you receive an Outlook invitation for a course you have registered for, please accept it onto your calendar because it contains important details you will need for the day of the class.


      On the day of your training, please make sure you can sign in to the webinar site at least 30 minutes before class begins; call us immediately at 951-955-3255 if you need assistance.

      To avoid a “No Show,” you must notify us that you need assistance prior to the start of a live webinar.  Each employee must be signed in individually and have a telephone available for audio to participate in and receive credit for a webinar; employees may not “share” a computer.

      Answer:  Your Training Transcript will show the most recent completion of courses you have attended. If you have taken a course more than once, you may click on the course title, then click on Attempt History to view prior completions. If you believe a class should be on your COR Learning transcript and it is not listed, please email us at CORLearning@rivco.org for further assistance. 

      Answer:  Once you've logged into COR Learning Center, you may select Assigned Training on your Learner Dashboard which will take you directly to the Training Analysis, where you can view the details and/or status for your mandated courses. Also, you can find your training by selecting "My Learning" on your Learner Dashboard. Lastly, you may also view your classes by selecting Training Schedule and filter by status. 
      Please Note: You may also receive email notifications regarding your mandated training (i.e. courses that are assigned to you, courses you are registered to take, completed courses, cancelled courses, etc.). Email notifications continue until the mandated training course is completed. If you are registered in a class or are waiting on availblity for a class, you will still receive email notifications. Please refer to the

       Training Analysis page for more information.   

      Answer:  The Requirement Status refers to the user's current compliance status. Some training may be assigned to employees by thier direct manager; County Board mandated and legally required training is automatically assigned to employees, no action needed by manager. 

      Assigned: You have been assigned the training, but have not yet completed the training and not satisfied the requirement. You have until the Due Date to complete it. 

       

      Satisfied: Once the training is completed the Status will change to Satisfied, which means you have completed or satisfied the requirement.

       

      Overdue: If the training is not completed by the due date the status will show Overdue.

       

      Expired: If the training is required on a recurring basis, then the training will show an “Expired” status.

       

      Examples: Workplace Harassment Prevention for Managers or Policy A58 (both required every 2 years)

      If a training was taken in the past and more than two years have passed, then the training is now expired and then you must retake the training. Once completed, the course status will go back to satisfied until the training expires in the next 2 years.

       Additional Terms: 

      Assigned date: date the training was first assigned to the employee via the learning management system (LMS)

      Due date: date the training should be completed by; this may be determined by County Board Policy, or applicable law

      Last completed date: date the employee last fully completed the course

      Expiration date: applies only to certifications/courses that must be repeated; this is when the employee must next take the course

      Assignment status: Acquired means the employee has met the requirement until the expiration date listed; Attended means the employee has met the requirement and no repeat training is needed

      Answer: Managers have access to view employees who report directly to them, as designated in PeopleSoft. 

      Once you've logged into COR Learning Center, select Dashboard:

      1.   Click the My Team Icon at the top of the screen.

      2.   Click Manager Dashboard. This will show the Exception Report, which has details about your Direct Reports and Activities.

      3.   Click on the Users or Activities to filter the information for more details. 

      Any changes in reporting of staff should be made through your Human Resources representative. 

      As a Manager/Supervisior, you may also enroll your direct reports staff in classes.

      Check out our Manager Tutorial/Video Guide at Tutorial/Video Guide

      Answer: 

      Full reports on your staff's, unit's or department's training activity may be obtained by contacting your Human Resources Services Team.  

      Note:

      Compliance Reports are provided monthly to department heads. Link: Manager Guide
      Answer: 

      Management Harassment Prevention training may take up to 24 hours (from time of completion) to show a Completed status on your Transcript. If you have any questions, please email CORLearning@rivco.org

      Answer: 

      If you have completed a 2-hour Management Harassment Prevention training within the past two years, please forward us a copy of your certificate or other official record of completion to at CORLearning@rivco.org. We will review the certificate and update your training history accordingly. 

      Answer: We offer Organizational Development, Online Learning, Training & Events, COR Academies, and Certificates, Degrees & CEUs. Check out our Products & Solutions webpage by selecting the following link Products & Solutions.

      Answer: Skillsoft Online offers a comprehensive searchable learning platform which includes online courses, books, audio books, mobile content assests, job aids, test prep, video courses, IT/desktop videos, mentoring, leadership videos, case studies, and much more. You must login to search for this content.  More information about earning academic credit towards a degree or professional certification program through Skillsoft select the following link Degree & Professional Certifications.

      Answer: Retirement Workshops are an optional resource available to help you plan for the future. COR Learning Center can assist you with enrollment and logistical questions about workshops. If you have specific questions about your retirement savings plan, please contact the Benefits Department at benefits@rc-hr.com or 951-955-4981.


      Answer: To enroll in the any of the Academies you must complete each of the following: 

      1. Complete, print, and sign the Authorization to Attend Academy form.
      2. Your Manager/Supervisor must sign the authorization form.
      3. Fax or Email the completed form to:
        Email: CORLearning@rivco.org
        Fax: 951-955-9727 

      You will receive an email confirmation for each of the Academy classes upon receipt of your completed authorization form.

      See additional details about COR Learning Center’s Academies

      Answer: Select the following link at Academies for more information. 

      Find out how to apply for graduation: Select the academy that you participated in, find "Requirements for Certification" list and it provides the required list of completed courses and the graduation application.  

       

      Answer: You will receive an email confirmation for each of the Academy classes upon receipt of your completed authorization form. Some courses are only offered within an Academy. Courses available individually can be searched within the library on COR Learning Center under the Career and Personal Development category. Please login at Training Login to view the courses.   

      Answer: New class offerings are added periodically based on demand and/or availability of seats. If a class you are interested in is full, please check our website regularly; seats are opened for enrollment when cancellations are received. 
      Answer: 

      Waiting List: If there are no seats available in a class that you attempt to register in, you can select to be placed on the Waiting List. The Waiting List only applies to the specific date that you have selected; it is not a general waiting list for all offerings of a particular course. You will only receive a notification if a seat becomes available. If the seat is not claimed within a 4-hour window, the next person on the Waiting List receives a notice of the course seat availability.

      How to Cancel your Waiting List Registration:  To cancel your Waiting List registration, select Training Schedule (under Quick Links) on the Learner Dashboard. Then, select Waiting List or Pending Approval and locate the class that you would like to cancel. Next, select the checkmark box next to the class. Lastly, scroll up to the top of the screen and select Cancel Registration. 

       

      Express Interest: Click Register and select Express Interest, to be placed on a general list to receive a notification as soon as a new offering of a course is made available. 

      Answer: Yes, if you are completing an online course you will get a completion notification automatically. If you are attending an instructor-led training (webinar or in-person) you will receive a completion notification once attendance has been received and recorded.

      Answer: “No Show” means there is no record of your attendance in a class. “Incomplete” indicates that you either left early from a single day class, or you were absent from one or more sessions of a multi-day class.

      It is essential that you sign the roster each day you are in class, as this is the official record of your attendance. Instructors may not always be able to recall and verify your attendance if you forget to sign the class roster. When completing a webinar, the instructor must be able to see that you are signed in and you have answered any quizzes that are part of the training. For this reason, computers should not be “shared” when multiple employees in your department are taking a webinar.

      Answer:  Yes, fees vary depending on the class.  Please review our Terms & Conditions for further details. 

      Answer: To cancel your class registration, select Training Schedule (under Quick Links) on the Learner Dashboard. Then, select Current/Upcoming and locate the class that you would like to cancel. Next, select the checkmark box next to the class. Lastly, scroll up to the top of the screen and select Cancel Registration. You will be asked to confirm your cancellation by clicking Cancelled Marked. 

      Answer: All stand-alone classes must be cancelled at least seven (7) business days in advance. Please be sure to read and understand the Terms & Conditions before registering. If these criteria have not been met, you will need to email CORLearning@rivco.org to request to cancel your enrollment.

      NOTE: Academies must be cancelled no less than 30 days prior to the first session, and cannot be cancelled online.

      Answer:  No, enrollments are not transferable. Please see more FAQs on making up a missed class.

      Answer: If you miss a County Mandated/Required Training, log on to the COR Learning Center and enroll in a future available date. Please review our Terms & Conditions for further details. 

      Answer: Yes, classes can be paid for in cash or by check made payable to COR Learning Center. Payment must be received at least seven (7) business days prior to the beginning of class. COR Learning Center accepts payments made in person or mailed to us at: 3450 14th St, Suite 118, Riverside, CA 92501. Please contact CORLearning@rivco.org if you need to make alternative payment arrangements. 

      Answer: COR Learning Center can assist you with enrollment and completion status questions for Behavioral Health classes. Information regarding course content, prerequisites or CE credits can be obtained from the RUHS Behavioral Health team. For Prevention & Early Intervention (PEI) classes, please call 951-955-7155; for Workforce Education Training (WET) classes, call 951-955-7107.

      Answer: 

      Yes, if affiliated with a County department and there is a need to complete mandated or department specific courses, you can apply for a Non-County ID. Once you have obtained a Non-County ID, you can register online for the courses. If a fee applies, payment must be made in advance. Please see

      payment information

      Answer: 

      Please

      work with the department's training team, so they can request a Non-County ID through their dedicated IT department. This request should be made a minimum of ten (10) business days before registering for a class.